In the ‘categories’ section, the distribution of answers between all five options, with the relevant percentage, can be seen. A final average calculation is shown as a score or percentage.
To ensure the best analysis, a drop down menu of the list of questions for each category can be seen. This allows admins to quickly identify which areas have a negative score and need more attention.
In the ‘questions’ section, the distribution of answers between all five options, with the relevant percentage, can be seen. A final average calculation is shown as a score or percentage. The first question it shows is the eNPS as the scoring system differs from the rest. The way in which the answers are distributed with percentages makes it very easy to compare categories and questions with the goal of identifying areas for growth.